FAQs

Customer service hours are:
Monday through Friday, 8:00 am to 5:00 pm
Saturday 8:00 am to 3:00 pm
Sundays 10:00 am to 2:00 pm (customer service limited to email only)

Cleaning hours are Monday through Saturday between the hours of 9:00 am & 5:00 pm.

1- Online booking

We use a professional online booking software that make it easy to book appointments directly on our website 24/7 and a convenient payment by credit card.

Simply choose the number of bedrooms, bathrooms and square footage you have in your home, and we follow a detailed checklist to get your home sparkle clean.

2- We wear uniforms

Unlike some independent home cleaning providers, West Maui Cleaning is an established name you already know you can trust in the place where you live, eat, and play. All our professional cleaning experts undergo training to ensure they’re prepared and professional when they come to your home wearing the iconic West Maui Cleaning uniform.

3- We Screen our cleaners.

Every team member is thoroughly background screened, fully trained, continuously developed, and treated with respect to help them embrace our core values.

 4- We value our customers

Our customers are the most important part of our business, so we make sure that we treat them accordingly.

 5- We use lint free, Color coded microfiber towels to prevent Cross-Contamination.

  Yellow – surface cleaning/dusting

  Red – toilet

  Blue – glass (Streak Free)

  Black – floors

6) We use shoe covers to avoid soiling your floors and carpets with mud, dirt or dust that we’ve tracked from outside. Common germs and bacteria can also live on the footwear, and these shoe covers help keep microbes from coming into contact with your furniture and floors. We also use new disposable nitrile gloves at each home.

7) We use high quality, commercial equipment.

Our commercial vacuums feature four-Level Advanced Filtration with HEPA media filter to help our clients to breathe better air; certified Gold by the Carpet and Rug Institute (CRI) and has the ability to collect up to 99.9% of the allergens in the indoor air which exceed one micron in size.

8) We  switch out all cleaning cloths, mopheads and scrubbing sponges between homes and thoroughly launder them between usage.

9) We offer 100% Customer Satisfaction guaranteed.

We know we can deliver unparalleled results, which is why every cleaning service we complete is backed by our 24-hour warranty. If you’re not satisfied with a room we cleaned, let us know within 24 hours and we’ll return to your home to make it right..

10) Cleaning Checklist

We at West Maui Cleaning use our Professional House Cleaning Checklist to ensure that nothing is missed when your home is thoroughly cleaned, we leave the checklist after each cleaning that shows you what we’ve cleaned for the day, special notes in the case we find something unexpected o that need your attention, and a reminder for our next visit.

When you compared the cost of a cleaning service from an independent provider, our professional house cleaning services have a tremendous value. You deserve to get the most out of our worry-free services.

No, our prices are very competitive & lower than franchise cleaning companies, our service has better quality & higher standards.

We offer exclusive discounts for:

• Weekly service (35% off),
• Biweekly service (25% off)
• Monthly service (15% off).

Be aware of many “cleaning companies” who clean homes illegally because they have not taken the steps necessary to become a legitimate business, they don’t carry any insurance to protect the homeowner’s possessions & their own employees in case of injury; many also get paid under the table and get away with tax evasion, because of this, they can offer lower prices, the problem here is that clients have no recourse for compensation from these companies if their belongings are broken or stolen or if the maids damage your granite counter-top or your hardwood floor. 

The answer is almost a no-brainer. Who wouldn’t want to have someone come in and clean their house or apartment?

There are numerous reasons why hiring professional house cleaning services is a great idea. Here are just some of them:

There are a lot of diverse types of cleaning services out there. The terms ‘regular cleaning’ and ‘deep cleaning’ are often used interchangeably, but they refer to two kinds of cleaning services. But what exactly are the distinctions between regular cleaning and deep cleaning? And which one do you need?

Below, we’ll take a closer glimpse at the two types of cleaning services and compare their features.

What is Regular Cleaning?

Regular cleaning is regularly removing dirt, dust, and other debris from surfaces. This can be done with various cleaning products and methods and is typically done daily or weekly.

Regular cleaning is vital for some reasons. First, it helps to keep surfaces clean and free of dirt, dust, and other contaminants. This can improve the look of a home or office and can also help to enhance the quality of air. Additionally, regular cleaning can help prevent the spread of illness and disease and reduce the risk of accidents.

There are several different ways to clean surfaces regularly. One of the most common is to use a vacuum cleaner. This can effectively remove dirt, dust, and other debris from surfaces. Another option is to use a damp cloth or mop to remove dirt and debris. Several different cleaning products are also available that can be used for regular cleaning.

What is Deep Cleaning?

On the other hand, deep cleaning is a more intensive cleaning that gets rid of all the dirt and dust formed over time. This usually requires special equipment and cleaning products.

Deep cleaning is a thorough cleaning of your home, from top to bottom. This includes all the nooks and crannies you typically don’t regularly clean, such as under the furniture, in the edges of rooms, and on top of high shelves.

Deep cleaning differs from regular cleaning because it requires more time, effort, and attention to detail. But the results are worth it! A deep-cleaned home will look and feel refreshed, and it will be easier to keep clean in the future.

Now that you know deep cleaning let’s look at the benefits. The benefits of deep cleaning your home are:

1. A deep-cleaned home will look and feel refreshed.

2. Deep cleaning can help to remove allergens, dust, and other pollutants from your home.

3. Deep cleaning can extend the life of your furniture, carpets, and other household items.

4. Regular deep cleaning can make your home easier to clean regularly.

5. Deep cleaning can be therapeutic and help to reduce stress levels.

How to Choose between Regular Cleaning and Deep Cleaning?

There are a few factors to explore when deciding whether to opt for traditional or deep cleaning for your home. If you are undecided which option is best for you, here is a helpful guide to make the decision easier.

The first thing to understand about is the current condition of your home. If it is generally clean and tidy with only a few areas needing attention, then regular cleaning may be all needed. However, if your home requires a good deep clean, opt for the deep cleaning option.

Another thing to consider is the amount of time and effort you are willing to put into cleaning your home. If you are limited on time and would quite not spend hours cleaning your home, then regular cleaning is the way to go. However, deep cleaning is the better option if you don’t mind spending a bit more time cleaning and are willing to put in the effort.

Finally, think about your budget. Regular cleaning is generally more affordable than deep cleaning services, so if you are working with a tight budget, this may be the outstanding choice. However, deep cleaning services are the way to go if you have a bit more to spend and want to ensure your home is as clean as possible.

When debating between a regular and deep cleaning service, it is vital to understand their critical differences. A standard cleaning service focuses on surface-level cleaning, whereas deep cleaning services delve deeper into nooks and crannies to remove dirt, dust, and grime.

While regular cleaning services are ideal for maintaining a clean home on a weekly or bi-weekly basis, deep cleaning services are suitable for spring cleaning, moving out of a rental, or preparing for a special event.

Depending on the size of the job, we most often work in teams of at least two, and sometimes three maids. On large size job, you might get an entire West Maui Cleaning staff or up to 10 house cleaners. Occasionally we may send our quality control manager with the team to ensure service quality.

We provide the equipment & professional grade chemicals needed to thoroughly clean your home.

If you require us to use green cleaning products or If you want us to use your cleaning products, please let us know before we start the service.

Absolutely. We use mainly Meyer’s and Seventh Generation cleaning products. While using these types of products is our preferred way of doing things, reality is that often they are not as effective as their industrial strength counter parts. Please keep in mind, that while they are perfectly adequate for a house that has been well maintained and cleaned periodically, often they will not suffice on heavily soiled or neglected homes.

The products we regularly use are pictured here.

(Fabuloso All Purpose Cleaner, Mrs. Meyer’s Multi-Surface Cleaner, Old English Wood Cleaner, Weiman Stainless Steel Cleaner, Weiman Granite & Stone Cleaner, Dawn Dish Soap, Easy Off Oven Cleaner, Weiman Glass Cook Top, Bar Keepers Friend Cleanser, Windex  Vinegar Glass Cleaner, Clorox Toilet Bowl Cleaner, Cleaning Vinegar, Non-Scratch Scrub Sponges, Magic Eraser.

For those who prefer our Green Cleaning Option, we use mainly the Meyer’s and Seventh Generation line.

Simple: We offer flat rate pricing in our Residential Services based on the number of rooms & bathrooms, We also offer an hourly rate at $75/per cleaner for Pre and Post Events, with a minimum of 3 hours (2 cleaners for 3 hrs) $450.

Payment in full is required at the time of service. We currently only accept credit or debit cards. All bookings are done through our secured website at our convenient booking page. Our online payments are processed by Stripe and are processed through a fully secure 256-bit protocol.

There are no contracts ever, you can cancel whenever you want.

No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable, we welcome you to stay and watch what we do. All of our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done.

We usually do not like to give exact time frames for our cleanings. However, we usually estimate 1-1.5 hours per bedroom, 1-1.5 hours per full bath, 30 minutes for half bath. These are average times based on years of experience but may change based on the actual condition of the house, or in special cases such as large homes.

Deep cleanings take more time than a recurring service since the service includes more tasks. (Deep Clean Blinds, Detail Baseboards & Clean Inside Windows and Sills)

Please remember, because we quote cleaning jobs sight unseen, your particular project could take more or less time based on the actual amount of work to be done.

Although consistency is one of our strengths, we understand that dissatisfaction with a cleaning may occur. When this happens, we want you to be 100% satisfied, therefore you are given a 24 hour period to contact us and have the area re-cleaned at no additional cost.

There is no preparation needed for your cleaning, but in order to give you the greatest value, we suggest you to take a few minutes the night before to pick up extraneous clothing, toys and other household items.

Additionally, make your home accessible. A key that is accessible to the cleaning person(s) is usually the best method. A fee will be charged if we are unable to access your home.

Turn off alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system.

Tipping is neither required nor expected, but it is a powerful way to say thank you to your service provider. Appreciation for a job well done does need not be monetary, yet a simple “Thank You” or note can go a long way to express appreciation.

No, due to health concerns we cannot clean out cat boxes, dog cages, flea or insect invested homes or pick up animal excrement. We cannot clean anything that requires a bio-hazard cleaning service such as blood, vomit, and anything else along these lines (either of human or animal origin). We truly appreciate your understanding.

Although we love pets, we understand that pets can get alarmed with new people around, different sounds, and noise (i.e. vacuum). We recommend to our customers that pets be placed outside, in a different room, in a crate, or with a neighbor. Not only will the cleaning be more effective, the pets will feel safer and comfortable in an undisturbed setting.

Absolutely. In fact, having someone who is familiar with your home, its location and your preferences, helps us to deliver a better service and we always will try to match you up with your preferred provider.

We bring all our own supplies.  If you have cleaning products that you would prefer us to use (for wood floors for example) feel free to let us know and we can use any supplies you leave out for us.

Service reliability is extremely important because we reserve a time, especially for you, we request that you give us a minimum of 48 hrs. advance notice if you need to cancel or reschedule for any reason to avoid incurring a $130 cancellation fee.

The client shall make the service location accessible to West Maui Cleaning personnel on the scheduled service day. If the team is locked out of the Client’s home, every effort will be made to establish contact with the Client to arrange for entry into the home, if contact is not made within 15 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped & you will be charged $130 late cancellation fee, this fee is necessary to compensate the employees for unexpected lost revenue & time travel, to avoid the fee provide us with a key or code to gain entry to your home.

The frequency of your  maid service is entirely up to you. Most people tend to choose a weekly, bi-weekly, or monthly service depending on their unique needs and budget. For instance, a small apartment with one or two people will require a less frequent service, than a large home with children and pets. No matter what you choose, you can rely on West Maui Cleaning to meet your specific needs with kindness and professionalism.

We do our best to handle your valuables with care. However, accidents do happen. Should damage or breakage occur while we are cleaning, we will alert you. We will also make every effort to repair the item or replace it if necessary. Insurance claims will be filed when appropriate.

We clean interior windows only. Additional charges may apply.

We will call you to reschedule your cleaning at a convenient time.  If for any reason you have to change your cleaning day and/or time, please contact us.

Absolutely! Each of our team members goes through an extensive training period before stepping foot in a customer’s home. We have a lot invested in our teams and it shows in each and every clean. Training is ongoing as new products and methods emerge on the market. Each team includes a working team leader who supervises the team on site and completes a quality check throughout the service. A field manager will periodically visit your home while your team is cleaning. Field managers also perform quality checks to ensure that you receive the best possible service. With field manager visits, you can feel comfortable knowing that you’ll always receive the highest quality clean.

We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by STRIPE and is layered on their own 256 bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very very seriously.